Customer Success Manager are the voice of the customers at inFeedo. They strive daily to answer one simple question. How can we create value for our customers?
No. of positions: 2
What will you be doing?
As a Customer Success Manager, you will be responsible for customer adoption, retention, and satisfaction for a specific book of accounts. Through partnership and collaboration, you will provide consulting services for customers and maximize value from their investment in Amber.
This is an exciting opportunity to unequivocally influence our customers, and inFeedo’s success.
You’re expected to build long lasting customer relationships that create deep customer satisfaction and product adoption. The springboard will allow for opportunities to grow the business.
Drive Customer Success activities and outcomes:
Inspire company-wide culture of Customer Success:
Be the customer’s voice across teams, working with:
Who will you work with?
● Manager: Raman Bindra, AVP Customer Success at inFeedo
● And of course the rest of the jovial inFeedo team you'll find at the end of this page.
What skills do you need?
We are looking for an enthusiastic and creative contributor with a desire for continuous learning and growth.
What happens after you apply?
Within 15 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat.
Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
If all goes well, we’ll welcome you to our office for your future manager to deep dive into the role with you and for you to show off your skills through a small task.
After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the founding team follows
Finally, we high-five and jot down the next steps for you to come join us. :)
Our expectations before you click “Apply Now”
At any step, if things don't work out, we proactively send an email. You are welcome to ask for feedback and reapply in future :)
Keywords: HR Tech, SaaS, Customer Success, Manager, Client Relationship Management, Communication, Up-Sell, Cross-Sell