Senior Account Manager

Job description

NOTE: This is not a finance role :)

We are looking for a Senior Account Manager to build and preserve trusting relationships with our customers. We’ll rely on you to effectively collaborate with our team and our customers to maintain our company’s positive image.

To succeed in this role, you must be a strategic thinker with an analytical mind and strong problem-solving skills.


No. of positions: 1


What will you be doing?

  1. Renewals, Up-Sell & Cross-Sell: Identify and close sales opportunities with our clients, such as contract renewals, cross-sells, and up-sells, etc.
  2. Relationship Driven: Ensure positive relationships with internal stakeholders and external key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.
  3. Customer First Approach: Ensure customer issues are acknowledged and resolved within 24 hours
  4. Account Planning: Develop and actively pursue a list of targeted Key Accounts globally and create individual plans of action to penetrate these account
  5. Forecasting: Accurately forecast sales opportunities via pipeline report. Effectively and accurately manage personal revenue pipeline to maximize all business opportunities. Should be proficient in salesforce

Who will you work with?

Bhavan, Sam, Hemant, Khushboo, and of course the rest of the jovial inFeedo team.

Requirements

Is this you?

  1. 5 years+ relevant sales experience with a measurable track record of engaging with CXOs. 
  2. SaaS product experience is a MUST
  3. Communication: Extremely strong communication, presentation, and negotiation skills. 
  4. Ability to build long-lasting relationships and be viewed as a trusted advisor by customers
  5. Quota-carrying role: 3+ years of quota carrying experience with a proven track record of meeting of exceeding numbers on a constant basis
  6. Punching above their weight: Taking ownership and make do with less
  7. Solution Seller: Able to integrate knowledge across disciplines to include relationship building consultative selling, product demonstrations, closing contracts, operation/process flow, and product function.

What happens after you apply?

  1. Step 1: Within 15-20 days of your application - which is wholesome, original & expressive - our People Success Team will reach out to you for a quick chat.
  2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
  3. Step 3: If all goes well, we’ll we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
  4. Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows.
  5. If we mutually enjoy the 4 steps, we high-five and jot down the next steps for you to come join us. :)

Our expectations before you click “Apply Now”

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education.

[Attitude>Skills>Education]

KeywordsHR Tech, SaaS, Customer Relationship, Collaboration, Customer Experience