Customer Support Associate
We're looking for a Customer Support Jr. who can take ownership of launches/implementations, and get shit done with the Customer success lead at inFeedo. Our ask is a burning desire for scale, relentless passion and a Jordon Belfort (from Wolf of Wall Street) like fearless confident attitude that leaves a lasting impression.
1) Work closely with sales team and clients to create qualified opportunities
2) Ensuring customer problems are solved quickly
3) Building relationships with suppliers, companies and clients; making sure follow-ups on customers for contract renewals are made
4) Own client launches/implementations
5) Hustle non-stop to "exceed" expectations of clients, leads and partners
6) Solve the technical glitches for clients
Manager/Mentor: Raman Bindra, AVP Customer Success at inFeedo.
Team: Deepshikha Chakraborty, Customer Success Manager at inFeedo.
- And of course the rest of the jovial inFeedo team you'll find at the end of this page. Don't forget to mention the cutest team member in your cover letter :D
1+ years experience in handling customer success.
- Extremely strong communication, negotiation, persuasion and email writing skills.
- Ability to conduct high-impact product demos like this demo from our CEO himself.
Belief in inFeedo's core values, team, product, clients, vision and most importantly the person you see in the mirror everyday.
- We'll revert within 7-10 days of your application.
- Happy to offer ₹30,000 for your next OnePlus6, iPhone 6s, Apple Watch or vacation to the hills/beach, if you recommend a friend who gets hired as a full time soldier at inFeedo.