Customer Support Associate

  • Sales
  • Gurgaon, India

Customer Support Associate

Job description

We're looking for a Customer Support Jr. who can take ownership of launches/implementations, and get shit done with the Customer success lead at inFeedo. Our ask is a burning desire for scale, relentless passion and a Jordon Belfort (from Wolf of Wall Street) like fearless confident attitude that leaves a lasting impression.

 

KEY RESPONSIBILITIES:

1) Work closely with sales team and clients to create qualified opportunities 
2) Ensuring customer problems are solved quickly 
3) Building relationships with suppliers, companies and clients; making sure follow-ups on customers for contract renewals are made 
4) Own client launches/implementations
5) Hustle non-stop to "exceed" expectations of clients, leads and partners 

6) Solve the technical glitches for clients
 

YOUR TEAM:

  1. Manager/Mentor: Raman Bindra, AVP Customer Success at inFeedo.
  2. Team: Deepshikha ChakrabortyCustomer Success Manager at inFeedo.
  3. And of course the rest of the jovial inFeedo team you'll find at the end of this page. Don't forget to mention the cutest team member in your cover letter :D

Requirements

  1. 1+ years experience in handling customer success.
  2. Extremely strong communication, negotiation, persuasion and email writing skills.
  3. Ability to conduct high-impact product demos like this demo from our CEO himself.
  4. Belief in inFeedo's core valuesteamproductclientsvision and most importantly the person you see in the mirror everyday.

OUR PROMISE: 

  1. We'll revert within 7-10 days of your application.
  2. Happy to offer ₹30,000 for your next OnePlus6, iPhone 6s, Apple Watch or vacation to the hills/beach, if you recommend a friend who gets hired as a full time soldier at inFeedo.