Customer Success Associate

Job description

Customer Success Associates are the voice of our customers at inFeedo. As a Customer Success Associate at inFeedo, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

No. of positions: 2

What will you be doing?

  1. CSAT: Ensure high customer satisfaction scores, manage customer health status, adherence to tickets SLAs and create a company-wide customer feedback loop.
  2. Customer Retention: Maintain excellent service standards, going above and beyond to increase renewal rates and reduce churn.
  3. Manage Customer Enhancement Requests: Work closely with a product/tech team to explore the feasibility of technical enhancement requests. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product team.

This role offers exciting opportunities to interact with some senior industry leaders (CHRO's, CXO's) and build long-lasting customer relationships that create deep customer satisfaction and product adoption. Go for the extra mile, by not only solving their issues but delighting them thanks to your simple, efficient and caring communication.

Who will you work with?

SamPalash, Tanmaya and of course the rest of the jovial inFeedo team you'll find at the end of this page.


What skills do you need?

  • Experience: 6 months to 2 years of total work experience with good customer facing skills.
  • Critical Skills: Excellent communication, presentation, analytical skills.
  • Bonus Points: If you have shown initiative/drive and led projects or events previously.
  • Hands-on experience with Google sheets.
  • Qualification: Degree in Technology, Engineering or Computer Science.
  • Managed and executed cross-functional projects within stringent timelines.

What happens after you apply?

  1. Step 1: Within 7 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat.
  2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
  3. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
  4. Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo's leadership team follows
  5. If we mutually enjoy the 4 steps, we onboard you with a big smile :)
    Note: We’re scaling extremely fast and we’d like to apologize in advance in case there is a delay or miss in this process. It is unintentional.

Our expectations before you click “Apply Now”

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Passion>Skills>Education]

Keywords: HR Tech, SaaS, Customer Success, Project Manager, CSA, Onboarding, Launches, Renewals, Customer Relationship Management, Communication, Up-Sell, Cross-Sell