Customer Marketing Manager

Job description

We are looking for someone to drive customer marketing end-to-end. The right person would work with Product, GTM, Partners and other Marketing functions to ideate, build and scale strategic programs aimed at increasing the Community's growth and sustainability.

TL;DR: Someone to engage our customers, support their need for collaterals and keep them happy.

 

No. of Positions: 1


What will you be doing?

  1. Setup Digital Strategy: Conceptualise and establish an innovative digital strategy to grow a vibrant and diverse community of inFeedo users, advocates, prospects and partners
  2. Customer Landscape: Understand inFeedo's customers across segments and personas and devise programs that align with overall business goals to build awareness, generate pipeline, accelerate activation and drive advocacy and referrals
  3. Community Establishment: Manage the recruitment and on-boarding of community members via digital channels, in-product placements, social media and referrals
  4. Content Creation: Develop content calendars, campaigns and gamification programs to ensure we are providing valuable content to all member segments and driving engagement
  5. Cross-functional Alignment: Collaborate with Product, GTM, Partners and other Marketing functions to ideate, build and scale strategic programs aimed at increasing the Community's growth and sustainability

Who will you work with?

Tanmaya, Lakshmi, Sushrut, Charan and of course the rest of the jovial inFeedo team.  

Requirements

Is this you?

  1. Experience: Minimum 4 years of experience in a community management or social media coordination role, preferably within HR tech
  2. Basic graphic designing (Figma or expertise in Canva)
  3. Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth, engagement, retention, reactivation, revenue)
  4. Experience in moderating community discussions with large active communities, including the creation of style guides, tone, response strategies
  5. Effective time management and project management skills

Bonus Points

  1. Experience in B2B SaaS
  2. Alignment to our core values

Brownie Points
a. Experience in SaaS
b. Alignment to our core values

What happens after you apply?

  1. Step 1: Within 7 days of your application - which is wholesome, original & expressive - our People Team will reach out to you for a quick chat.
  2. Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
  3. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
  4. Step 4: After a quick interaction with the People Team, If our vibes match, a tête-à-tête with the inFeedo's leadership team follows
  5. If we mutually enjoy the 4 steps, we onboard you with a big smile :)

Our expectations before you click “Apply Now”

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)


We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education. [Passion>Skills>Education]
 

Keywords: HR Tech, SaaS, Startup, Lead Generation, Communication, Content, Content Writing, Content Marketing, Social Media