Associate Director - Customer Business

Job description

NOTE: This is not a finance role :)

We are looking for a seasoned sales leader with proven track record of successfully leading SaaS products for market expansion. Someone who can drive a global account management team while exceeding targets along key business metrics. The person should be excited in helping their team build strong customer relations, grow inFeedo's presence within current customers via geographical growth and new products, building a mid to long term strategy and helping negotiate complex deals.

To succeed in this role, you must be a strategic thinker with an analytical mind and strong problem-solving skills.

No. of positions: 1

What will you be doing?

  1. Revenue leader: Own Net revenue from customer business by helping team proactively identify and close expansion, upsell and cross-sell opportunities within inFeedo's current customer base while managing any expected or unexpected churn and contraction
  2. Lead and Mentor: No one likes a manager, our team definitely doesn't! Come with the attitude to lead and mentor a team of 5 account managers set to grow to 9 within next 6months 
  3. Relationship Driven: Ensure positive relationships with internal stakeholders and external key decision-makers for accounts that will provide business are continuously developed and relationships are strengthened and grown.
  4. Account Planning: Work with team to identify, develop and actively pursue a list of targeted Key Accounts globally and create individual plans of action to penetrate these account
  5. Forecasting: Accurately forecast sales opportunities via pipeline report. Empower the team to effectively and accurately manage personal revenue pipeline to maximize all business opportunities. Should be proficient in salesforce

Who will you work with?

Bhavan, Sam, Hemant, GauravKhushboo, and of course the rest of the jovial inFeedo team.


Is this you?

  1. 7 years+ relevant Account Management experience with a measurable track record of engaging with CXOs of which minimum 2years in leading a team.
  2. SaaS experience is a MUST
  3. Communication: Extremely strong communication, presentation and stakeholder management skills.
  4. Ability to build long-lasting relationships and be viewed as a trusted advisor by customers
  5. Punching above their weight: Taking ownership and make do with less
  6. Marketing Alignment: Worked closely with marketing to give Customer marketing a direction to help build a strong pipeline for the team.

What happens after you apply?

  1. Step 1: Within 7 days of your application - which is wholesome, original & expressive - our People Success Team will reach out to you for a quick chat.
  2. Step 2: Within 2-3 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
  3. Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
  4. Step 4: After a quick interaction with the People Success Team, if our vibes match, a tête-à-tête with the founding team follows.
  5. If we mutually enjoy the 4 steps, we high-five and jot down the next steps for you to come join us. :)

Our expectations before you click “Apply Now”

At any step, if things don't work out, we proactively send an email. You are welcome to ask for detailed feedback and re-apply in the future. :)

We are an equal opportunity employer and value diversity at inFeedo. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or education.


KeywordsHR Tech, SaaS, Customer Relationship, Collaboration, Customer Experience